The Customer is Right (and Wrong)

One of the very first jobs that I had when I was young was a bag boy at Publix. My father believed that my brother and I should earn the right, literally, to own and manage a car and so we worked at our local supermarket to pay for it.

It’s there that I was told, in orientation, that “the customer is always right” – and I, being a young and generally naive worker, believed this to be true.

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