The Right and Wrong Customers for Your App

The customer is not always right. The truth is you have to sort out who’s right and who’s wrong for your app.

If you try to please everyone, you won’t please anyone.


I’ve been thinking about this almost daily for the past year as I’ve gotten closer to the launch of Desk and how it’s simply impossible to design a product that’s going to be perfect for everyone.

The thing is, though, that I’ve known this guiding principle in product development for quite a while but I catch myself increasing the scope of my apps all the time, almost without thinking.

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A Letter to My 22 Year Old Self on Entrepreneurship

In a few months from now I’ll be 32 and at that point I’ll feel well on my way to the big Four-Oh. At this point in time I feel like I have had the amazing blessing of experiencing so much and yet, at the very same time, I feel ill-equipped for most everything.

It’s as if the first 30 years have been generally inadequate at preparing me for the next 30. I think I could argue pretty substantially about why but I’ll save that for another post.

But as I look back on the last decade I can see a few things that I have picked up specifically as it relates to entrepreneurship and startups. In many ways there is very little preparation that anyone can do to prepare oneself for such a lifestyle (although I’ve attempted to jot a few things down here) and I’m going to try again to provide some helpful thoughts to a younger version of myself.

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Go Mobile


I couldn’t be more bullish on the mobile space. The graphs don’t even come close to doing the industry growth full justice (although they are very telling). I can’t even imagine where we’ll be in a year from now.

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Goodbye Pressgram


Today marks the 2-year (official) anniversary of Pressgram and it is with a very heavy heart that I am announcing that active development on Pressgram is being discontinued. Consequently, I’ll be pulling the app from the Apple Store on 9/11 and shutting things down permanently by the end of this month (9/30).

I have been drafting this announcement post for a long time and had, at one point, a 3,000+ word epic narrative but it just didn’t really make sense as I stood back and looked at it as a whole.

Simply put, there are no words that can adequately describe how I feel about this news.

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