I’m seriously considering purchasing Desk PM but was horrified reading the customer feedbacks. Does Desk PM work on El Capitan?

Ratings and Reviews can seriously mess up sales and it still hurts to read things like this.

I bet 99 out of 100 times the potential customer just moves on and doesn’t even spend any time thinking about contacting the developer. It might be 999 out of 1,000.

I’m still horrified that there’s no way to connect with customers who leave feedback and no way to visibly respond.