A Model of (Public, Digital) Apology

One of my favorite people on the planet recently made a mistake and since he’s a public figure opted to publicly apologize, first via Twitter and then in a follow-up interview on a digital site.

He showcases a model to be followed:

I am sincerely sorry for what I said and how I said it. I’m so grateful for the opportunity to explain—but not excuse—myself.

(Read the entire interview here.)

We’re all making mistakes all the time; some of us do this more publicly than others (based on role, responsibilities, etc.) but only a few of us know how to apologize when we goof up.

I’d rather work with (and for) people who know how to apologize, who know how to ask for forgiveness, and those who own the problems and actively make an effort to restore confidence in those that may have lost it.

There’s an art to leadership and I think the best leaders are the most emotionally intelligent and, for lack of better words, just humble when they drop the ball. We need more people like that.

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