I’m building a Support Site for our app – any suggestions on what to use for support?
Currently we’ve been using Uservoice, which is fine for what we’ve done now. Moving forward I want to combine HelpScout for email management and then perhaps a forum solution for products and community development.
I’m open to anything at this point though. I’ve used tons of forum software in the past including the likes of bbPress, punBB, Vanilla Forums, custom WordPress developed solutions, vBulletin, and even the newer Discourse.org which looks really hawt by the way.
The goal is to create a community-driven support system where those that help others benefit just as much as those who are receiving help. And naturally I’d love for you to help me build that type of community!