via Brené Brown:
Trust is built in very small moments.
Isn’t that true? Sometimes we believe that we have to courageously (and sometimes violently) trust someone, almost blindly, to move things forward but I think the most impactful and long-lasting ways of building trust come over time in small, bite-sized chunks.
I can recall a number of specific, small events (i.e. moments) where I learned to trust someone more, both personally and professionally. Sometimes these moments were almost throwaway, comments made on the side or actions that the person may not have even explicitly recognized.
But I did. I saw them as events that deepened trust between the two of us and it mattered greatly.
By the way, I’ve taken this free course by Brown available via her website – it’s a small series of videos that you can do on your own:
There are some really great exercises and downloads available as well, including her BRAVING model:
- Boundaries – You respect my boundaries, and when you’re not clear about what’s okay and not okay, you ask. You’re willing to say no.
- Reliability – You do what you say you’ll do. At work, this means staying aware of your competencies and limitations so you don’t over-promise and are able to deliver on commitments and balance competing priorities.
- Accountability – You own your mistakes, apologize, and make amends.
- Vault – You don’t share information or experiences that are not yours to share. I need to know that my confidences are kept, and that you’re not sharing with me any information about other people that should be confidential.
- Integrity – You choose courage over comfort. You choose what is right over what is fun, fast, or easy. And you choose to practice your values rather than simply professing them.
- Nonjudgment – I can ask for what I need ,and you can ask for what you need. We can talk about how ew feel without judgment.
- Generosity – You extend the most generous interpretation possible to the intentions, words, and actions of others.
I’m particularly interested in all of this as I put together a new project (and company). Reviewing my own post Trust Over Suspicion and making sure that it’s the best it can be.
We have a ton of opportunity to create fruitful, inviting, and safe places to work for our staff and employees. This is a worthwhile investment for all of us.